Videobet Privacy Policy
Last updated: May 9, 2026
Videobet is a cinema ticketing app for browsing films, selecting seats, submitting payment proof, and presenting digital tickets at the venue.
Information We Collect
- Account information from Google Sign-In or Sign in with Apple, such as your display name, relay email address, and provider account identifier.
- Hashed guest installation identifiers and server-issued guest credentials when you continue as a guest.
- Booking information, including selected films, showtimes, seats, ticket status, and ticket QR data.
- Payment proof files that you choose to upload, such as images or PDFs of bank or Telebirr transfers.
- Camera access when staff scan ticket QR codes. Camera frames are used for scanning and are not stored by Videobet.
- Server logs used for security, troubleshooting, fraud prevention, and service reliability.
How We Use Information
- To create and manage guest or signed-in sessions.
- To reserve seats, process bookings, and issue digital tickets.
- To review payment proof and confirm ticket status.
- To let staff scan and validate tickets.
- To protect the service from abuse and diagnose technical issues.
Sharing
We do not sell personal information. Information may be processed by service providers that host the app, database, storage, authentication, or operational systems needed to run Videobet. We may disclose information if required by law or to protect users, staff, or the service.
Security
Production app traffic is encrypted in transit using HTTPS. Access to admin and operational systems is restricted. No internet service can be guaranteed to be completely secure, but we use reasonable safeguards for the data we process.
Retention
Booking, ticket, payment proof, and account records are kept while needed to provide the ticketing service, support venue operations, comply with legal or financial obligations, resolve disputes, and prevent abuse.
Your Choices
You can use Videobet as a guest, sign in with Google, or sign in with Apple. You may request access to, correction of, or deletion of your account data in the app profile screen or by contacting support.
Account Deletion
To request deletion, use the Delete Account action in the app profile screen. Deletion requests disable the account immediately and are scheduled to take effect after a 30-day grace period. At that point profile and authentication data are deleted or anonymized. Booking and payment records may be retained where required for transaction, legal, security, or fraud-prevention reasons.
Contact
Privacy and account requests can be sent to: support@videobet.yaf.et